Shipping & Returns

Thank you for shopping

Please note: Although we maintain a large inventory, not every item shown on our website is immediately available at our retail store, and may ship directly from the manufacturer. Please call for availability.

Orders usually ship in 1 -3 business days. Packages are not shipped on Saturday or Sunday.

If you have a special shipping requirement, please call us at 1-800-633-8050 or let us know with a message under the "Notes" section when placing your order.


At, we stand behind the products that we sell. After a return is received, the refund can take approximately 2 days. retains the right to charge a 15% restocking fee for any item sent for return that is used or damaged. There are NO returns or exchanges on CUSTOM OR SPECIAL ORDER ITEMS!

If you are not fully satisfied with your purchase, you may return or exchange it with the following conditions:

  • Item(s) must be returned within 30 days of purchase
  • All merchandise must be in new and re-sellable condition complete with blank warranty cards, manuals and packing materials.
  • A return authorization must be obtained before returning item(s). (Packages will be refused without a return authorization marked clearly on the box.)
  • Original receipt is required for refunds, all items returned without a receipt will be issued a store credit.
  • There will be no refunds on shipping.

Exchanges :
Exchanges must be made within 30 days of original purchase. Items must be in resellable condition for exchanges of different product. Original receipt is required for any exchanges, otherwise the lowest sale price will be given for value.

Warranty : is an authorized dealer for all products that we sell and offer full manufacturer warranties. We source from the most innovative and respected companies in the industry. The manufacturer retains the option to repair or replace the defective product in question. Please call Buchanan Sign & Flag to determine if your product meets the warranty requirements.

To Receive a Return Authorization :
Phone: 1-904-725-5500

After receiving your Return Authorization, please send items via an insured mail service to:
Buchanan Sign & Flag
Attn: Returns-Authorization # _________
6755 Beach blvd
Jacksonville, FL 32216

Thank you again for shopping with us!